Terms of order

General Provisions

Placing an order through the website means that the buyer has read and agreed to the product characteristics, price, terms of payment, delivery, exchange, and return policies.

Prior to payment, the buyer receives complete information regarding the order items, total cost, fulfillment deadlines, and all additional expenses.

How to Place an Order

Orders can be placed:

• via the shopping cart on the website;
• by phone: +38 (096) 796-66-44;
• by email: [email protected].

To place an order via the shopping cart, you need to:

1. select the product and add it to the cart;
2. specify the buyer's full name or company name;
3. provide a phone number and email address;
4. indicate the address and preferred delivery method;
5. select the payment method "Payment by Invoice";
6. review the contents and estimated cost of the order;
7. agree to the terms of ordering, delivery, payment, exchange, and return;
8. click the order confirmation button.

After successful placement, an order confirmation message with the order number will appear on the screen. A confirmation email will also be sent to the buyer's email address.

Order Confirmation

A Tivoli Land manager will contact the buyer within one business day to confirm:

• product availability;
• model, color, dimensions, and configuration;
• quantity of items;
• final cost;
• prepayment amount;
• delivery cost and method;
• need for unloading and installation services;
• lead, manufacturing, and delivery times.

Prior to payment, the buyer is sent a written order confirmation or invoice containing full details about the product and the total amount payable.

The seller does not replace the ordered item with another product or alter the agreed configuration without the explicit consent of the buyer.

Ordering In-Stock Products

Items with the "In Stock" status are reserved after the order is confirmed by a manager.

The invoice is valid for three business days. If payment is not received within this period, the reservation may be canceled, and product availability and price must be reconfirmed.

Preparation of the product for shipment begins after receiving 100% payment.

Custom Manufacturing Orders (Standard Catalog Items)

Made-to-order products include standard catalog models that are temporarily out of stock but are manufactured according to the specifications listed in the catalog.

Before production starts, the buyer approves the model, configuration, color, dimensions, total cost, and execution period.

An advance payment of 50% of the order total is required. The remaining 50% is payable upon notification of product readiness prior to dispatch.

Individual / Custom Orders

An order is considered individual if the item is manufactured according to a custom project or features non-standard specifications defined by the buyer, including:

• custom dimensions;
• non-standard structure/design;
• specially agreed configuration;
• personalized text or images;
• custom combinations of colors and materials;
• other characteristics differing from the standard catalog model.

Prior to production, all custom specifications are set out in a specification sheet, invoice, or contract and approved in writing by the buyer.

The buyer also receives notice of special terms regarding cancellation, exchange, and returns for custom-made products.

Production begins only after agreement on all specifications and receipt of the prepayment.

Order Modifications

Prior to payment, the buyer may modify or cancel the order free of charge.

After payment, changes are accepted if the product has not yet been handed over for shipment or production.

Changes to individual custom orders after production has started are subject to approval by the seller. If modifications incur additional costs or extend the production timeline, the updated cost and schedule must be approved in writing by the buyer before work continues.

Order Cancellation

The notification must include the order number, buyer's name, phone number, and reason for cancellation.

An unpaid order may be canceled at any time.

If a paid standard product has not yet been shipped, the paid amount will be refunded in full no later than seven calendar days from the confirmation of cancellation.

If the seller cannot fulfill a paid order due to product unavailability, manufacturing impossibility, or other circumstances, the buyer will be offered the option to:

• agree on a new fulfillment timeline;
• choose another product with a corresponding price adjustment;
• receive a full refund of the amount paid.

Product replacement or timeline adjustments are made only with the buyer's consent.

Seller Information